Call Now (07) 4128 4437
Call Now (07) 4128 4437
Have you been experiencing unusual hot water system temperatures since the 25th of August 2022? There is a known issue Impacting Hervey Bay, Maryborough and surrounding areas. If you have a storage type (tank/cylinder) hot water system and it is on an off-peak tariff 31 or 33, then you may be affected by this outage.
When you notice hot water not coming out of tap, the first thing to do is check your hot water switch in the fuse box and make sure it is on. it could be Tariff 33 not working or Tariff 31 not working correctly.
Do you have an off-peak hot water switch in the fuse box? have a look to see if you have an off peak relay switch, it will look like a meter but with no dials. It's also known as a tariff 33 or tariff 31.
Is your off peak hot water system not working?
have a look at the tariff relay and try to find the switch inside it, you should be able to see if it is on or off.
The off peak switch or off peak relay can only be bypassed by a licensed electrical contractor! That's where we come in!
Call Now (07) 4128 4437
Don't 🥶 freeze when the hot water goes out! Give us a call and you will be singing in the shower in no time.
We are on call 24 hours a day to repair electric hot water systems in Hervey Bay
When a hot water system suddenly stops working it usually caused by one or more of the following components.
If the circuit breaker is tripped or the fuse is blown call Kool Spark Electrical Hervey Bay
24Hrs (07) 4128 4437
The element is the ❤️ heart of the standard hot water system. It is the thing that actually heats the water, over time the element will wear out and either split, allowing water to contact the live wire inside the element or the live wire will break internally and stop working.
The thermostat is the 🧠 brain of the standard hot water system. It is the thing that tells the element to turn on when the water gets cold and to turn off when the water gets hot enough. over time the thermostat will ware out, sometimes this can cause the hot water system to slowly get colder over time.
The off peak relay is a device that Ergon owns and will actually pay us to repair. Not every house has one but they are very common.
They allow Ergon to turn off the Supply to the hot water system briefly during peak demand times and they are one of the reasons we don't get blackouts very often.
The power has to get from the switchboard to the hot water system through the homes wiring system. sometimes this can get damaged due to poor workmanship, rodent damage, house movement or even your dog! Yes we have fixed hot water systems damaged by the family dog, (all the dogs are fine because thankfully the hot water systems were installed on a safety switch) Is yours?
Your hot water is cold because one or more of these thing are not working or are in need of repair.
Give us a call 24 hours and we will get you sorted, the issue is often the Off Peak Relay, and the great news is that you don't have to pay! We will bill Ergon for this even on a Sunday night!
Call Now 24Hrs (07) 4128 4437
When your electric water heater is not working, it could be a new hot water heater not working or an old hot water heater not working, either way there is a good chance we do a hot water system repair.
Bad water heater element symptoms
Bad water heater thermostat symptoms
Seeing signs you need a new water heater? Reasons to replace the water heater could be age, rust or corrosion or the tank may have split.
Replacing hot water systems can cost thousands of dollars. Hot water system repairs usually only cost a few hundred dollars.
Hot water system service cost is far less than replacement.
Call now and we will have you how water back on in no time!
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Monday - Friday: 9am - 5pm
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